Plumbers FAQs for Byron Bay, NSW
By topic
Questions we get asked
Getting in touch
Which areas do you cover?
We work across Byron Bay and the Northern Rivers, from Ewingsdale and Bangalow through to Tweed Heads and Murwillumbah. There are sixteen places on the service areas page. If your town is not on the list, give us a call and ask.
How do I get in touch?
Use the call and email buttons on any page, or the contact form. There are two phone numbers and two email addresses, and you choose which one to use. For anything urgent, call rather than write.
What should I have ready when I call?
Your town, what is happening and when it started. If you can, take a photo or a short video of the problem, and note the age of the house and where the water main is. It helps us bring the right parts.
Do you do small jobs?
Yes. A dripping tap, a running toilet or a slow drain is a normal job for us. Describe what you can see when you call.
Pipes, drains and water
Can you clear a blocked drain without digging?
Often the first step is to clear it from the nearest access point, then run a camera through to see what caused it. If the pipe is cracked, roots have grown in or a section has dropped, clearing only buys time, and the footage shows you what is going on.
What should I do if a pipe bursts?
Close the main tap, open a tap at the lowest point to drain the line, and switch off a leaking hot water system at the wall. Move anything electrical out of the water's path, then call us.
Can you find a leak I cannot see?
Hidden leaks often show up as damp patches, a water meter that moves when everything is turned off, or a bill that suddenly jumps. We trace the pipework to find the source before anything is opened up.
Do you repair hot water systems as well as replace them?
Yes, we do both. Whether a repair or a replacement makes sense depends on what has failed, and we explain what we find so you can decide.
Gas, septic and renovations
What should I do if I smell gas?
Leave the area straight away and do not switch anything on or off, including lights. Ring 000 from outside, then call us once you are safe.
Do you do gas fitting?
Yes. Gas fitting and gas plumbing is one of our services, from connecting appliances to running pipework. Describe the job when you call.
Do you install septic systems?
Yes, septic system installation is one of our services. The job depends on the block, so tell us about your property and what you have now when you call.
Do you do bathroom and kitchen plumbing for renovations?
Yes, the plumbing side: moving and connecting taps, basins, toilets, showers, sinks and waste. Tiling and building are for other trades.
Still unsure?
Ask Us Your Byron Bay Plumbing Question
Ring us, or send your town and a photo of the problem. A real picture usually answers more than a long description.
Call a plumber now24 hours a day, 7 days a week
Not urgent? Send us the job instead